About US
STERLING PROTECTION SERVICES LTD
THE COMPANY
Welcome to Sterling Protection Services LTD, a trusted and experienced provider of reliable security solutions. We specialize in a wide range of security services, including mobile and foot patrols, concierge security, uniformed security, construction site security, fire watch, and more. We also offer construction security camera systems to enhance the monitoring and protection of your construction sites.
With years of experience in the industry, we are committed to providing our clients with top-notch security solutions to ensure the safety and protection of their business and property around the clock. Our team comprises highly trained and licensed security guards who have the expertise needed to handle any security concern, providing clients with added peace of mind.
Our company understands that every business or property has its unique needs, challenges, and vulnerabilities. Hence, we offer customized security solutions tailored to meet your specific needs, ensuring that you get the highest level of security available.
At Sterling Protection Services LTD, we pride ourselves on delivering quality, cost-effective, and reliable security services. We use advanced technology and best practices to provide state-of-the-art security solutions for all our clients. Our team keeps up-to-date with the latest trends and emerging threats in the industry, ensuring that we provide clients with the best possible service to match their needs.
Our security solutions are available around the clock, ensuring that clients have access to comprehensive support and security services whenever and wherever they need them. We are committed to providing exceptional customer service and building long-term relationships with our clients.
Our mission is to provide our clients with world-class security solutions that are tailored to meet their unique needs. We are passionate about what we do and strive to go above and beyond to ensure that our clients feel safe and secure at all times.
In conclusion, Sterling Protection Services LTD is a premier security provider committed to offering our clients the highest level of security available in the market. Contact us today to learn more about our security services and how we can help you solve your security concerns.
MANAGEMENT TEAM
Our management team works closely with our clients to ensure the highest quality security services. What makes Sterling Protection Services stand out in the field, is the direct, hands on involvement of managers and supervisors who frequently work shifts on site in order to understand the site needs and constantly seek improvements in daily operations. This procedure also allows clients constant managerial support and hands on guard supervision.Upon successful contract assignment, we will allocate a management team to oversee the property with 24/7 access to the client.
District Director
Field Manager
Field Supervisor
Senior Site Supervisor
Site Supervisor
TRANSITION AND QUALITY CONTROL
Security Officer Agency transitions can often times be a very anxious time for clients, unless a comprehensive and proactive transition plan is established beforehand. We have outlined a Transition, Quality Control, and Staff Retention plan that should fit your requirements.
PROVIDING EXCEPTIONAL SERVICE
Providing exceptional Security Officer services has become one of the hallmarks of Sterling Protection Services LTD. As a company we believe that we have mastered the art and science of providing exceptional service by closely examining our past experiences, understanding industry best practices, and seeking continuous client feedback. As a result of these practices, we have found that there are four (4) keys to providing exceptional service. Those keys are:
1) Striving for continuous improvement using a documented Quality Control Plan
2) Having well trained officers and supervisors
3) Retaining great officers
4) Unwavering commitment to customer satisfaction
EXPERTISE AND QUALIFICATIONS
Our officers receive site specific training to understand your requirements and expectations as well as field training prior to assignment at any account. Refresher training is provided to all officers on monthly basis. Based on our comprehensive training curriculum our officers are well suited to handle many roles at our client’s sites and represent clients to the best of our ability.
CURRENT SERVICE ACCOUNTS
Sterling Protection Services LTD currently provides security services to a wide variety of sites such as:
Construction sites Warehouses:
1. Logistics properties
2. Industrial properties
3. Community patrol
4. Residential buildings
5. Luxury Condominiums
6. Financial Institutions
7. Special Events
We have been providing security services to residential clients since 2011 and have been steadily acquiring new clients ever since.
THE STERLING ADVANTAGE
TECHNOLOGY
Sterling Security continues investing in new software programs and computer based technologies to enhance our level of service and efficiency, resulting in a greater return on your security investment. Our experienced and highly trained operators monitor the attendance and performance of every scheduled employee city wide.
Our operators are proactive, problem solvers, and committed to providing the highest levels of customer service.
RECRUITING METHODOLOGY
Sterling Security is committed to hiring the most qualified employees to keep our clients secure and protected. We utilize various methods to identify candidates that match the profile, character, and skills required for each client’s unique needs. These candidates may include prior service military personnel, police, active security officers, and college law enforcement students and/or graduates.
PRE-EMPLOYMENT SCREENING
Prior to employment all candidates are screened using criminal, personal, and professional background checks. Additionally, the validity of each candidates state credentials are also verified. As a matter of policy we do not employ convicted felons or candidates with misdemeanor convictions relating to domestic violence or aggressive behavior. In addition to the aforementioned screenings, we also conduct:
Literacy Assessments:
•Employment verifications through work and personal references for up to the past 5 years
Sterling Protection Services LTD further verifies that each candidate:
•Is a citizen or Lawful Permanent Resident and has a valid SIN and provincial security license.
•Meets the minimum age requirement (18 years of age or older)
•Has attained a high school diploma or equivalent
•Speaks English fluently
•Has a valid copy of all required licensing credentials
•Possess the minimum educational and experiences required in the Scope of Work
RETENTION AND STAFF LONGEVITY
Commendations and Recommendations – Sterling Protection Services LTD rewards a variety of performance initiatives. The Officer of the Month Award is a certificate of acknowledgement, publication in a companywide newsletter and a cash stipend for exceptional performance. Excellent attendance and outstanding performance are rewarded with incentives, hourly rate increases and promotions.
Advancement – Sterling Protection Services LTD Management is committed to the “promote from within” concept. Sterling encourages employees to strive for promotion and advancement to supervisory or management positions. Over 50% of our current supervisory and management team began at a level beneath their current position and over 25% began at the security officer level. Sterling employees must conform to written standards of conduct. By enforcing consistent and timely counseling, we have found our personnel are more responsive.
